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What To Expect For Your Tour 

Single-Ticket Tours are confirmed once a minimum of 4 guests have booked.

 

Groups of 4–6 guests often enjoy a more intimate experience aboard our Sweetwater vessel.

When bookings reach 7 or more guests, tours operate on our larger Pioneer boat with added space and amenities.

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Private Tours are instantly confirmed and guaranteed to run (weather permitting).

Portland River Tours Cancellation Policy

Life happens. If your plans change, here’s how we handle cancellations and rescheduling.

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Private small group tours Guarantee your experience

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If your plans are time-sensitive, or if you’re traveling with a group of 2–6 guests and would like to ensure a specific vessel, departure time, and personalized experience, a private tour is always the best option. Our team is happy to help you explore that upgrade at any time.

Cancellations

Cancellations 48 Hours Before Scheduled Tour

Cancel at least 48 hours before your scheduled tour time:

  • Groups of 6 or fewer – Full refund

  • Large Boat – The Pioneer (7+ guests) – Refund less $500 non-refundable deposit

Cancellations 24 Hours Before Scheduled Tour

Cancel at least 24 hours before your scheduled tour time:

  • Receive a 50% refund, or

  • Reschedule to another available date (subject to availability)

Same Day
Cancellations

No refunds for cancellations made on the same day as the scheduled tour. This also applies if you do not show up for your tour and do not reschedule prior to your start time.

Disclaimer from Portland River Tours

  • If a tour is cancelled by Portland River Tours, you’ll receive a Full Refund.

  • We operate rain or shine in all safe weather conditions.

  • Our boats are heated and protected from the rain—designed to cruise comfortably in most weather.

  • Cancellations by us only occur due to mechanical issues or staffing problems.

  • Our private tour boat, the Sweetwater, is limited to 6 passengers max, regardless of size or weight, per State of Oregon regulations.

  • Our larger vessels can accommodate up to 18 passengers.

  • Please ensure you book the correct vessel for your group size.

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If your plans are important or your group size is 2–6, a private tour guarantees your preferred time, vessel, and experience.

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